How We Help
We advise individuals across a wide range of consumer issues, including:
- Initial consultation & guidance – reviewing your situation, outlining your rights under consumer law, and advising on the most effective next step.
- Faulty goods or services – helping you challenge poor quality items, substandard work, or products that don’t match their description.
- Refunds & returns – advising when refunds are legally required, and helping you respond to delays or refusal to refund.
- Breach of contract – supporting you where a service hasn’t been carried out properly, or where terms have been broken.
- Unfair terms & practices – identifying clauses or behaviour that may breach consumer protection law.
- Disputes with tradespeople or service providers – helping you raise concerns over incomplete, unsafe, or negligent work.
- Communicating on your behalf – drafting complaint letters, escalation notices, or preparing documents for ombudsman schemes or court claims.
Whether it’s a one-off purchase or a long-running dispute, we help you put your case forward clearly and take action where needed.
Things to Consider
Before escalating a consumer issue, it’s worth checking:
- whether the business was given a fair chance to fix or respond
- what terms were agreed in writing (receipts, contracts, emails)
- whether you’ve already tried to resolve it informally
- what outcome you’re entitled to — repair, refund, replacement, or compensation
- what evidence supports your position
If you’re unsure where you stand, we’ll help you work through the facts and decide the most effective way to proceed.
Why Choose Pre-Law?
We know that getting a fair outcome as a consumer isn’t always straightforward – especially when businesses stop responding or try to shift the blame. We’ll help you cut through the confusion, understand your rights, and take focused steps to get the matter resolved.
Our support is practical, structured, and focused on helping you reach a fair and workable outcome.