Service Complaints
Service Complaint Solicitor
When you pay for a service, you expect it to be carried out with reasonable care and skill. If the work is poor, delayed or doesn’t match what was agreed, you may have the right to challenge it.
Our solicitors help individuals and businesses resolve disputes with service providers and pursue a practical outcome.
Complaints can arise from poor workmanship, defective services, missed deadlines, excessive fees, misrepresentation, breach of contract and services that fail to meet the standards required under the Consumer Rights Act 2015.
Refunds, compensation, repeat performance and other legal remedies may be available depending on the circumstances. Legal advice at an early stage can help assess the strength of your claim, explain the options available and improve the prospects of reaching a successful resolution.
Resolving Service Disputes
Support For Service Complaints
Many service disputes can be resolved without the need for court proceedings. We review the circumstances of your complaint, assess the available evidence and advise on the most effective way to pursue a resolution.
Our support includes preparing formal complaints, corresponding with the service provider, negotiating settlements and, where appropriate, assisting with County Court proceedings to protect your legal position.
We advise on disputes involving tradespeople, builders, contractors, consultants, financial advisers, designers and other service providers, including claims relating to poor workmanship, substandard services, delays, breach of contract and failure to meet agreed standards. Please note that we do not advise on complaints against solicitors or law firms.
We provide fixed-fee legal advice for both personal and business service disputes, helping you seek compensation, obtain a refund or secure another appropriate resolution as quickly and cost-effectively as possible.